 |
Shipping Rates and Policies
(1) Most orders ship via DHL Express Saver. Please note that you may NOT ship your order to a P.O. Box. So please provide us with a specific door address.
(2) After you add selected item and quantity to the shopping cart, you just need to choose your country and enter the zip/postal code and then click “Get a Quotation”, the system will automatically calculate for you a shipping rate w/o tax by DHL Express Save.
(3) Please contact our Customer Service for additional shipping quotation if shipping an order to the countries and regions which haven’t been stated on our site at the moment.
(4) Due to the high volume of 5280 different shipping rates of more than 130 countries worldwide being displayed, added and edited on this website, there are rare occasions in which human error leads to a data input error. In the instance that this occurs, you will be contacted as soon as possible and given the correct pricing.
Damaged/Defective/Wrong Item(s) Policy
(1) Please open and inspect all merchandise within 2 business days of receipt.
(2) If an item is damaged or defective or if incorrect product was received, you must keep the packaging unmoved, then take the photo and notify our Customer Service by email within 2 business days of receipt. They will instruct you on how to proceed. Otherwise, they are invalid to be replaced.
(3) We will ship replacement items ASAP and provide pre-paid shipping service for the return merchandise. If you opt to return the damaged, defective, or incorrect item(s) without receiving replacements, we’ll give a full refund for the order but the return shipping will be your responsibility.
|
